Refund policy

Last updated: November 12, 2026

This policy applies to orders placed directly on ShopTheWoos.com, operated by The Woos LLC, doing business as The Woos. For purchases made through eBay or Whatnot, open your order on that platform to request a return, cancellation, or refund. The platform’s policies apply to those purchases.

Return eligibility

Return eligibility depends on the item and the terms shown on its product listing when you placed your order. Check the listing for any return window or restrictions, including those for made-to-order apparel.

For approved change-of-mind returns, send the item back in the condition you received it, with any original tags, packaging, and included accessories. Apparel must be unworn and unwashed. Games must be in the condition received, with any cases, manuals, or other contents included in the order. Where permitted by law, we may reduce the refund if an item is returned used, damaged, or incomplete.

How to start a return, request an exchange, or cancel an order

Email admin@shopthewoos.com with your order number, the item involved, and the reason for your request. Please wait for return instructions before shipping anything. For an approved change-of-mind return, you are responsible for return shipping unless the listing states otherwise or applicable law requires otherwise.

Contact us as soon as possible if you need to cancel an order. For made-to-order apparel, cancellation or exchange options may depend on whether production has started.

Damaged, defective, or incorrect items

Check your order when it arrives. If an item is damaged, defective, incorrect, or differs from its listing, email us promptly with your order number and a description of the issue. If available, include photos of the item and packaging so we can review the issue and explain the next steps.

Refunds

Once we receive and inspect your return, we’ll email you with the decision. Approved refunds are issued to your original payment method unless we tell you otherwise. Your bank or payment provider may take additional time to post the refund. If it hasn’t appeared after your provider’s usual processing time, email us at admin@shopthewoos.com.

Your rights under applicable consumer protection laws still apply, including rights related to defective items, items that differ from their description, and orders that are delayed or never delivered.