Frequently asked questions
What are your store hours?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you buy whole collections or just individual games?
You can submit a few games or a whole collection. For a large collection, start with a group photo and a few close-ups that show the titles.
How do you make an offer, and how do I get paid?
We review the titles, condition, and what’s included before making an offer. Local sales are paid in cash after inspection. For approved mail-ins, we’ll confirm payment and shipping details by email before you send anything.
Can I meet locally or mail in my games?
If you’re in Hampton Roads, include your ZIP code so we can see whether a meetup is an option. If you prefer to ship, select that on the form and wait for us to confirm the details before mailing your games.
How do I get help with an order or request a return?
For eBay or Whatnot purchases, start from the order on that platform. For purchases made directly on ShopTheWoos.com, see our Return and Refund Policy or email admin@shopthewoos.com with your order number.